Refunds and cancellationComing soon
Paid plans have not opened, and nothing is charged in the invited test. The terms for refunds, cancelling a plan and unused time are published here with the paid plans.
Help and support
The manual explains how everything works. When something is wrong or unclear, write to us. Every message reaches the Prepped team.
Checking the Prepped service
Read the manual
Every feature, setting and shortcut, what each costs, and fixes for common problems.
Open the manualWrite to us
A question before you start, credits and paying, privacy, a partnership or a problem.
Contact usSend feedback from the app
Account menu, then Send feedback. It can include a diagnostics report you see before it is sent, and the answer appears under Your messages.
Open the appCommon problems
Policies
Invoices and receiptsComing soon
Each payment will have its invoice under Billing in the app, ready to download.
Your data
Export a meeting as text or a Word document from its page, and a resume as PDF, Word or JSON. Delete a meeting from its page, or delete your account under Your account, then Security, which removes all of it.
What Prepped keeps and whereSecurity reports
If you find a security problem, write to us with the topic Privacy or security, saying what you found and how to see it. Please test only with your own account.
How the answer reaches you
Write while signed in and the answer appears in Prepped, under Your messages. Without an account, the answer goes to the email address you give.